General questions about Naviki

Where does Naviki work?

Naviki is available world-wide. You can immediately use the comprehensive and free Naviki basic package via app and on the internet for all countries including all cities and regions.

Which web browsers does Naviki support?

Wir regularly test Naviki with the latest versions of Firefox, Chrome, Internet Explorer and Safari. We recommend Firefox, Chrome and Safari.

What has to be considered when choosing user name and password?

For your username make sure you do not use special characters (like $, § & %) or spaces. Your password must contain at least 8 characters including at least one upper case and one lower case letter.

Questions on route planning

For routing Naviki provides the options everyday, leisure, racing bike, mountain bike, S-pedelec and shorter route. What does that mean?

Everyday
Naviki everyday routing gives you the cycle tracks for your daily activities. Whenever possible it prefers:

  • Minor roads
  • Bicycle lanes
  • Rather short and straight routes
  • Easy accessible and solid surfaces

Leisure
Naviki leisure routing provides cycle routes for tourism and leisure activities. Whenever possible it prefers:

  • Officially signposted cycle tracks
  • Easy accessible and solid surfaces
  • Minor roads
  • A nice natural environment

Racing bike
Naviki racing bike routing provides what racers want! Whenever possible it prefers:

  • Sealed, smooth surfaces
  • Tracks allowing high-speed cycling
  • Minor roads
  • A nice natural environment

Mountain bike
Naviki mountain bike routing provides what mountain bikers need! Whenever possible it prefers:

  • Offroad routes
  • Unsealed surfaces
  • Single trails
  • Distinguished and signposted MTB routes
  • Forest and country tracks

S-pedelec
Tailor made routes for fast e-bikes up to 30 mph on roads allowing power-driven vehicles. Beyond that, whenever possible this option prefers:

  • Minor roads with low volume of traffic
  • Tracks allowing high-speed cycling
  • A nice natural environment

Shorter route
Naviki's shorter route is the one you may prefer if your first priority is reaching your destination quickly. It consequently prefers:

  • A direct route to your target location (all other characteristics depend on that)

Does Naviki calculate round trips?

Yes, it's very easy to calculate round trips with the Naviki app and on the Naviki website. Just enter your starting point and the length of the trip you would like to cycle. Then Naviki provides many proposals for accordant round trips you can easily click through and choose from to start cycling immediately.

Questions about the Naviki apps

Which geographical area does the Naviki app cover?

The Naviki apps are available world-wide. You can immediately use the comprehensive and free Naviki basic package for all countries including all cities and regions.

I planned a route on the Naviki website. What can I do to use it on my smartphone?

After planning your route just click 'Memorise route and use it on app' displayed on top of the map. The routes will then appear automatically as a memorised route in your Naviki smartphone app and on your 'My routes' subpage on the Naviki website. To use this feature you have to be logged in to Naviki.

I am asked to permit access to contact data. Why?

With this permission it is possible to select a contact from your address book as a starting point or destination. This way you do not have to type in or search the respective address, you just select the desired contact. Moreover, if you find an address with a phone number as part of a point of interest inside the Naviki map, you may call this number immediately from the Naviki app.

Do I need a continuous internet connection to use the Naviki app?

To calculate routes and to see new map sections, an internet connection is required.  This is because Naviki does not calculate the routing result on the smartphone. The app requests the routing via our routing server and therefore an internet connection is needed.

With the our Extra 'Offline maps' you don't need an internet connection to see the map. However, if you use offline maps you still need a short internet connection to calculate a new route.

For recording trips you don't need an internet connection.

What about power supply on route and how long will my battery last?

Naviki is optimised for low electric power consumption. Depending on your smartphone and on your usage behaviour the app runs between three and eight hours while using turn-by-turn instructions. You can enhance this time slot e.g. by the aid of conventional powerpacks available in electronic shops.

The app seems to be unable to access the GPS signal. What can I do?

Presumably, the GPS function of your smartphone has been turned off or your general settings don't allow Naviki access to the GPS information. In your settings you may allow Naviki to access GPS data.

My Android app stops recording trips when I switch off the display. What can I do?

This is most probably related to a specific setting of your phone. Please try the following: Android settings / Battery / Performance Optimisation / All Apps. Then select Naviki and "Don't optimise".

    

I don't see the navigation instructions on my external display (e.g. e-bike, smart watch, coachsmart). What can I do?

The setting for battery performance optimisation on Android smartphones (as of Android 6) can affect the connection between external devices and app. This can be fixed for the Naviki app as follows:

  • Open "Settings" of the Android device
  • Select the "Battery" menu item
  • Press "Battery Performance Optimisation" in the upper right corner of the screen
  • Select "All Apps"
  • For Naviki, select "Do not optimise

On Samsung devices: open "Settings", select "Battery", open "Battery consumption", select "Optimize battery consumption", deactivate the switch for the Naviki app.    

    

When I try to log in with my Android device I only see a white screen. What can I do?

This issue will most probably disappear after an update of the 'Android System WebView', an Android system component.
Get it here at Google Play...

Questions about in-app purchases

Are the different extras available separately or do I have to buy all extras at once?

You can purchase Naviki extras one by one according to your interests. It's up to you which extras you get and which ones you miss out for a start. That way you configure Naviki to be your individually tailored bicycle app.

I'm going to buy a new smartphone. Will already purchased extras work on the new device as well?

Your purchased extras will be available on your new smartphone without any costs as soon as you are connected with the respective Google or Apple account. However, if you change from one operating system to another (e.g. from iOS to Android or vice versa), this is not possible.

Does the extra 'Offline maps' include free map updates?

Naviki's offline maps are updated on a regular base (at least once in three months). You can access these updates in the app by tapping the button 'update offline maps'. Our long term support for offline maps lasts three years.

Where on my phone will the offline maps be saved? Can I select the memory location manually?

By default all offline maps are saved in the phone’s internal memory. If you have an SD card you can manually change the storage location for offline maps. In order to do so, please select 'offline maps' in the settings menu.

I bought 'Turn-by-turn instructions' as an in app purchase but I can't hear any voice output. What can I do?

To enable the spoken instructions your Android please go aheas as follows:

  • 'Settings'
  • 'My device'
  • 'Language and input'
  • 'Text-to-speech options'
  • Select 'Google Text-to-speech engine'; you can also set the speech rate and listen to an example here

If you can hear the example, the spoken instructions in the Naviki app will work as well.

Is it correct that I cannot pay to 'Remove ads' with Google Play credit?

Since removing ads is considered as a subscription, you may not buy it with Google Play credit. This situation is not ideal from our point of view. But concerning this matter, we are bound to the conditions of Google Play.

Questions about Naviki and OpenStreetMap (OSM)

What is the relation between Naviki and OSM?

OpenStreetMap (OSM) is a project that, with the help of its users, collects free editable geographic data that can be used for creating maps. Naviki fully supports the OSM project. In many areas OSM is more precise than any official map. Naviki includes OSM maps and makes use of its information to decide about the suitability of paths and roads for cycling.

May I use Naviki content for implementation at OSM?

You're very welcome to do so. And yes, you are allowed and also permitted by licensing rights to process Naviki data on OSM. By this option Naviki helps contributing to the further improvement of OSM.

How can I contribute to the continuing improvement of OSM?

You can report suspected errors in the map directly on the OSM main page using the Notes feature. If you want to do more, become an active OSM contributor. Changes made to OSM are added to Naviki shortly afterwards.

What type of OSM paths or tags does Naviki include?

Naviki only includes those OSM tracks for routing that are suitable for cyclists. In doing so, Naviki distinguishes between the different needs of everyday, mointainbike, racing, leisure and e-bike cyclists. Naviki does not treat the OSM data in a uniform manner, but gives preference to routes that are especially attractive for the different types of cycling.

Contact

We regularly receive a lot of emails day-to-day. Please check the above chapters on this page before writing. Thank you!

You have not found an answer to your questions among the FAQs listed above?

Then you are welcome to contact us at help@naviki.org – we'll try to give you an answer as soon as possible. 

If you have a question regarding the Impulse app, please click here.